The Internet is now the preferred customer services channel
The other day econsultancy released the findings of a SITEL-commissioned (UK) study showing that 15% of 16-24 year olds prefer to...
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Google+’s user base – impressive or not?
Recently various figures have come out about the growth of Google+. Just today The Guardian reports on the network seeing...
read moreStats of the month – January
Stats of the month – January To kick off the New Year, here’s the second in my series of presentations about ten stats of...
read moreTwitter shaped the 2011 news agenda over Facebook
Despite commanding 95% of social networking time in the US it is Twitter which shaped the news agenda in 2011. According to Highbeam...
read moreIndonesia, Russia, Egypt lead in social media use
US research house Pew has come out with a global study breaking down the use of mobile / cell phones, the Internet and social...
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