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August 27th, 2010older social networkersOne of the key points from the (UK) Ofcom Communications Market Report was, unsurprisingly, the extent to which the media habits of 18-24 year olds differed from other age groups. However, the stats also showed that 55-64 year olds were becoming much more willing to embrace new media, with the new generational divide occurring at 65 or so. That’s now backed up by a Pew Report from the US about older adults and social media.

In summary Pew Research says that almost half (47%) of 50-64 year olds use social networks use social networks, while a quarter (26%) of the over 65s do so – this compares to 86% of the under 30s. In other words the social media age barrier has steadily been moving from people in their 30s two years ago, to people in their 40s in 2008/9, to Web users in their 50s now.When it comes to daily social network use, 20% of 50-64 year olds do so, along with 13% of the over 65%.
Pew says that older Internet surfers are still more comfortable with what you might call traditional past times such as emailing or reading the news. And 20% of 50-64 year olds who use social media every day is still very much a minority. But – it’s worth noting that a year ago, that figure was only 10%, so the number of habitual 50 something social media users has doubled in the twelve months.
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August 27th, 2010Mobile, Mobile MarketingA quarter (25.9%) of consumers in the big five European Union countries (UK, France, Germany, Italy, Spain) now browse the Internet via their mobile phones. This is according to comscore’s MobileLens survey (via Marketing Charts), which shows that the rates of mobile Internet use range from 36.7% in the UK to 20.4% in Germany.

The UK also leads in the % that accessed news (36.5% compared to the European average of 29.7%) and accessed a social network while on their mobiles (23.8% vs 14.9%). It’s Italy however that has the highest rate of Smartphone users (33.6%), while Spain (56.1%) has the highest number of 3G subscribers.It should be said that the UK figures are a little different to Ofcom’s recent Communications Market Report (summary here), which showed that only 18% of Brits access the Internet via their mobiles – however comscore’s figures come from June, while Ofcom’s report is a comprehensive year in review and so draws data from Q1.
Comscore says that the number of mobile music users has grown by 10% over the past year, meaning that there are now 54 million consumers in the UK, France, Germany, Italy and Spain who listen to music via their mobiles – or 23.8% of the total.
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- UK citizens flocking to the mobile web (v3.co.uk)
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August 21st, 2010twitterA common answer to ‘why Twitter, it’s not a mass market tool?’, is ‘because the people who do use it matter.’ The influence over numbers argument.
That’s backed up by an ExactTarget study, reproduced in emarketer. US Twitter users in April 2010 were far more likely than general Internet users to post to forums (75% vs 25%), blog (72% vs 14%), comment on blogs (70% vs 23%) and post ratings / reviews (61% vs 20%).In other words, the 14 million odd people who regularly go on Twitter (as opposed to the 95 million that have signed up), are already active in social media, know how to make things happen and to create noise – good or bad – online, and take conversations elsewhere, be that to blogs, forums, other social networks, or even the mainstream media.
As Morgan Stewart of ExactTarget puts it, “What happens on Twitter doesn’t stay on Twitter. While the number of active Twitter users is less than Facebook or email, the concentration of highly engaged and influential content creators is unrivaled—it’s become the gathering place for content creators whose influence spills over into every other corner of the internet.”
ExactTarget also asked Twitter users why they followed brands. The biggest reason was for informational purposes, with updates on future brands (38%) and keeping informed about the company (32%) being the main reasons.
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August 14th, 2010UncategorizedThat’s a question Hitwise’s Robin Goad asked earlier this week when he showed that – in the UK – Facebook was now getting one in six page views, or 16.73% of the total. That puts it in front of Google UK (8.22%), ebay (5.39%) and YouTube (2.64%).

Robin makes his observation by pointing out that Facebook’s UK growth rate is starting to slow. Just like in the US, where last month, Facebook user rates among 18-44 year olds dropped (but grew among over 45s), Facebook saw a slight dip in its UK page view share last month, which could of course be seasonal due to colleges and Universities breaking up for the year.Facebook does of course have 500 million worldwide users, hence the question of whether it can realistically grow much more. And of course, it raises the other question of whether it will really ever be replaced (the same question constantly asked of Google in search)?
An interesting piece over on Flowtown says no, giving various reasons from the fact that a lot of people genuinely use it to manage their online lives, the applications market, and the fact that brands and businesses gravitate to it now almost as a default.
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July 17th, 2010UncategorizedThe other week Twitter reported that the record for the number of tweets per second was broken, when there were 3283 during the Japan / Denmark match at the World Cup.
Surprisingly, even though Twitter says on its blog that the final Spain – Netherlands match “represented the largest period of sustained activity for an event in Twitter’s history”, the actual number of tweets per second for Spain’s winning goal was lower at 3051.
However, the World Cup again shows that while Foursquare is still in danger of being a Second Life style phenomenon that is popular and fizzes out, Twitter has found several real and useful roles.
One is that so-called influencers who are able to take conversations elsewhere over-index on it. Another is that it comes into its own during live TV events – such as the World Cup – where the shared social experience adds to what you are watching on the box.
Twitter has produced a number of interesting infographics. The wordle image below is the final Spain goal in tweets and in different languages:
And finally, an image showing how Twitter use grew during the competition itself (click on image for larger size):
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June 20th, 2010UncategorizedHubspot has a useful graphic that makes sense when you think about it, but is still useful when someone comes to you asking for a Facebook page with 10,000 fans by next month. The most popular Facebook pages according to Hubspot, involve movies, TV shows, popular books, bands and so on.
And at the bottom of the scale we have Govt pages, musicians (I guess unknown ones?), local businesses and Govt public services.
In fact, Inside Facebook says that entertainment sites are now driving a larger proportion of traffic to the social network, helped along by Facebook’s ‘like’ button that it unveiled the other month (and that I’ve finally got around to installing myself).
Inside Facebook quotes Compete stats that show that the whole boycott Facebook campaign over privacy issues was something of a non-starter, and probably a discussion point only among the minority of us that read the social media and tech press – in the US at least, Facebook gained 2.1 million new visitors in May.
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June 19th, 2010UncategorizedOr at least that’s what the majority of (US) 18-34 year old’s say according to the National Retail Federation and BIGresearch (via Marketing Charts). 51.4% now want Internet access on their mobile / cell phones, up from 44.6% in October 2009.
However, while it stands to reason that Generation Y now expects the ability to be online on the go, it is worth looking at the stat for 35-54 year olds. Almost half (47%) now want to access the Mobile Internet – less than a year ago in October 2009 that statistic was just over 1/3.
Indeed, back in March metrics firm Nielsen found that 36% of mobile social network use is done by 35-54 year olds, 34% by 25-34 year olds and 16% by 18-24 year olds. As I said in a post at the time, it could well be that many people aged 35+ are supplied a Smartphone as part of their jobs and so get introduced to it as a consumer tool by using it for business first.
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June 16th, 2010UncategorizedCanadian research firm Sysomos has come out with some interesting, if not that surprising, research about Twitter A-listers and their followers.
That research can be summed up like this: Celebs might have hundreds of thousands or even 1+ million followers, but that’s very often made up of people who specifically joined Twitter to follow said celeb and have done nothing since. Hence they are not engaged on Twitter and may in fact be part of the 83% who according to RJ Metrics don’t log into their accounts every month.
That also ties into the recent research that 50% of under 35s re influenced by friends. on social media, but only 17% by celebs
By contrast, people who follow the so-called social media “gurus” are engaged and influential in their own right. And in the middle, we have people who follow media Twitter accounts. They are Twitter consumers. And while they don’t live and breath it, neither have they just checked in to see Ashton Kutcher and checked out again.
The following three tables pretty much say it all:
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June 7th, 2010UncategorizedPerhaps not the most surprising result when you think about it: Comscore has found that on Facebook the visitors who spent the most time on the site also spent the most money online, with the top 20% of users shelling out $67 in Q1.
A few more results from the study (via emarketer): Unlike on Facebook, the most prolific users of Twitter are not the biggest spenders, perhaps a consequence of Twitter’s power users seeing the network as more of an information and news exchange. However at the same time, Twitter users did spend more online overall than Facebook users.
Also, users of Facebook and Twitter spent more on the Web than Internet consumers in general. People who spent no time on Facebook spent $27 online in Q1, $40 less than those heavy users Comscore talked about.
So in summary, yet another study that shows that people spending time talking about your brand on social media translates into extra £, $ or € when they start spending.
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June 5th, 2010UncategorizedA statistic from a Harris Poll in the US (via Marketing Charts) – 50% of the under 35s who use social media say they are influenced ‘a great deal’ or ‘a fair amount’ by reviews on social media.
This compares to 45% of under 35s who are influenced by mainstream newspaper and magazine reviews and only 17% that are influenced by celebrity endorsements (41% are influenced by blogs). Good news for marketers everywhere – get rid of the expensive celebrity endorsements and focus on social engagement campaigns?
Even among American consumers aged 55+, over a third (37%) pay attention to what people on Facebook or Twitter are saying, a surprisingly high number.
As an aside I took a look at Internet penetration as a whole among older age groups. Here, in the UK, according to Ofcom, 60% of 55-64 year olds have household Internet access, but only 33% of people aged 65+.
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