The Internet is now the preferred customer services channel
The other day econsultancy released the findings of a SITEL-commissioned (UK) study showing that 15% of 16-24 year olds prefer to...
read moreThe other day econsultancy released the findings of a SITEL-commissioned (UK) study showing that 15% of 16-24 year olds prefer to...
read moreWhen referring to the shift from ‘old’ to ‘new’ media one piece of research I talk about again and again is a...
read moreThis chart from Pew Research (via Marketing Charts) is interesting as it shows that since 1994 – ie the dawn of the Internet age...
read moreLast month email marketing system Exact Target came out with a study showing that people on Twitter are more likely to spread the word...
read moreA study from the Journal of Consumer Research, first impressions really do count. Over time anyway. Academics Nicole Votolato...
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