Comments on: British Airways, I hope you were listening

By: Andrew

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By: Fridge Freezers

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By: Trike Motorcycles ·

Trike Motorcycles · — Sat, 13 Nov 2010 11:44:54 +0000

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By: Dirk Singer

Dirk Singer — Sun, 20 Dec 2009 05:56:00 +0000

Thanks Chris, completely agree.

And clearly not from our point of view Ari, but for brands at the receiving end it can seem that way!

By: uberVU - social comments

uberVU - social comments — Sun, 20 Dec 2009 02:48:40 +0000

Social comments and analytics for this post…

This post was mentioned on Twitter by DannyWhatmough: Check out http://bit.ly/8i5YZE – @dirkthecow ‘s thoughts on #eurostarfail…

By: Ari Herzog

Ari Herzog — Sun, 20 Dec 2009 00:14:17 +0000

Is that what we do, Dirk? Spark fires when we have something to say?

By: A note about today’s Eurostar crisis / we are social

A note about today’s Eurostar crisis / we are social — Sat, 19 Dec 2009 23:46:52 +0000

[...] have questioned both Eurostar’s and our own handling of the situation, with a particular emphasis on Twitter, [...]

By: Chris Reed

Chris Reed — Sat, 19 Dec 2009 23:10:06 +0000

Totally agree Dirk (Ask Sian about our fun times learning crisis comms in Cardiff)

But since then digital/social media has made it so much easier to monitor, broadcast and engage with any audience in a crisis, of whom those directly affected – in this case passengers – have to come first.

The best crisis plans already have a template blog and owned Twitter channel ready to go. And in-house people ready to use them. Simple as that.

My money says we’ll see a fair few organisations updating their crisis comms plans shortly having learned a few things from this case study…

By: Dirk Singer

Dirk Singer — Sat, 19 Dec 2009 18:46:12 +0000

Completely Danny – really when you think about it, it’s a little surprising that a company like eurostar, which carries thousands of people every day, wasn’t prepared for an incident where some of them make their feelings known loud and clear online.